• Monica Gupta Mehta

Making Amends

Here is a straightforward five step approach to apologizing that is sure to help foster better relationships.

STEP 1: Repeat the original promise to the person. 

STEP 2: Tell the person what you did wrong; then apologize. 

STEP 3: Ask the person, “How did breaking my promise affect you?” and listen without defending yourself or disputing their feelings. 

STEP 4: Tell the person why you did what you did. 

STEP 5: Offer to fix the situation and explain the action you will take to prevent repeating the wrongdoing.

When Sorry Isn't Enough

Core Competencies: Self management, social awareness, relationship skills


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