Here is a straightforward five step approach to apologizing that is sure to help foster better relationships.
STEP 1: Repeat the original promise to the person.
STEP 2: Tell the person what you did wrong; then apologize.
STEP 3: Ask the person, “How did breaking my promise affect you?” and listen without defending yourself or disputing their feelings.
STEP 4: Tell the person why you did what you did.
STEP 5: Offer to fix the situation and explain the action you will take to prevent repeating the wrongdoing.
Core Competencies: Self management, social awareness, relationship skills